Shipping & Delivery Policy
Last Updated: May 31, 2025
This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be read alongside our main Terms: https://mskeyify.com/terms-and-conditions/. Please carefully review this Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
1. General Overview
We strive to deliver your digital and physical products efficiently and transparently. This policy outlines our procedures for shipping, delivery, and your rights as a consumer in the UK and European Union.
2. Digital Products Delivery
Our digital products (e.g., e-books, software, digital art, online courses, music downloads) are delivered electronically.
- Instant Delivery: Most digital products are available for immediate download or access upon successful completion of your purchase. You will typically receive an email with download links or instructions for accessing your purchased content.
- Delivery Issues: If you experience any issues with accessing or downloading your digital product, please contact us at [email protected] with your order number. We will endeavor to resolve the issue promptly.
- Consumer Rights – Digital Products (UK & EU):
- Satisfactory Quality, Fit for Purpose, and As Described: Digital content must be of satisfactory quality, fit for any particular purpose made known to us, and as described.
- Faulty Digital Content: If your digital content is faulty, you have the right to a repair or replacement. If a repair or replacement isn’t possible, or doesn’t fix the problem, you may be entitled to a price reduction (up to the full amount) or a refund.
- Damage to Devices/Other Content: If our faulty digital content damages your device or other digital content you own, you may be entitled to compensation.
- Right to Cancel (Cooling-off Period): Under UK and EU consumer laws, there is generally a 14-day “cooling-off” period for online purchases. However, for digital content that is supplied instantly (e.g., immediate download), this right to cancel can be waived if:
- You expressly consent to the immediate supply of the digital content.
- You acknowledge that by consenting to immediate supply, you lose your right to cancel within the 14-day cooling-off period. By purchasing and initiating the download/access of our digital products, you explicitly consent to the immediate supply of the digital content and acknowledge that you will lose your right to cancel within the 14-day cooling-off period once the download/access has begun.
3. Physical Products Shipping
- Shipping Costs & Methods: Shipping costs are calculated at checkout based on your location, the weight/size of your order, and the shipping method chosen. We offer:
- Standard Shipping: Estimated delivery time, 2-4 business days for UK, 5-10 business days for Europe
- Please note that all delivery times are estimates and may vary due to unforeseen circumstances.
- Processing Time: Orders for physical products are typically processed within 1-2 business days (excluding weekends and public holidays) after the order is placed. You will receive a shipment confirmation email with tracking information once your order has shipped.
- Shipping Restrictions: We currently ship to the UK and most EU countries. We do not ship to P.O. boxes or APO/FPO addresses for physical products.
- Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 6 hours of receipt.
- Customs, Duties, and Taxes (International Shipping – outside UK and EU):
- For orders shipped outside the UK and European Union, you may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the product price or shipping cost and are the sole responsibility of the buyer.
- We recommend checking with your local customs office for more information on potential charges before placing your order.
- Damages & Lost Packages:
- We are responsible for the physical products until they are delivered to you or your nominated recipient.
- If your physical product arrives damaged, please contact us immediately within 14 days of delivery at [email protected] with photos of the damage and your order number. We will assess the situation and arrange for a replacement or refund as appropriate.
- If a package is lost in transit, please contact us. We will investigate with the shipping carrier and work to resolve the issue, which may include sending a replacement or issuing a refund after the investigation is complete.
- Late Deliveries (UK & EU):
- Unless otherwise agreed, we will deliver physical goods within 30 days of the day after we accept your order.
- If delivery is delayed for any reason beyond our estimated times, we will inform you as soon as possible and provide a revised estimated delivery date.
- If we fail to deliver within 30 days (or the agreed timeframe), you have the right to cancel the purchase and receive a full refund if time was of the essence (e.g., you informed us before purchase that delivery by a specific date was essential). If not time-essential, but we cannot agree on another reasonable delivery time, you are also within your right to cancel for a full refund.
4. Returns & Refunds
Our detailed Returns & Refunds Policy is available at Return Policy. Please refer to it for information on returning both digital and physical products. Key points include:
- Physical Products: You generally have a 14-day cooling-off period from the day you receive your physical product to cancel your order and return it for a refund.
- Digital Products: As noted above, the right to cancel for digital products is generally waived upon immediate supply and your consent.
- Faulty/Misdescribed Products: Your statutory rights for faulty or misdescribed products (both digital and physical) are unaffected by our returns policy.
5. Contact Us
If you have any questions about our Shipping & Delivery Policy, please contact us:
By visiting this page on our website: Contact Us
By email: [email protected]