Mskeyify Digital Products Return Policy (UK & EU Compliant)
Thank you for shopping at Mskeyify. We are committed to providing quality digital products and ensuring your satisfaction. Please read our return policy carefully, in line with UK and EU consumer protection laws.
Right to Cancel
Under UK and EU law, you have the right to cancel your digital product purchase within 14 days of the transaction date unless you have already started downloading or streaming the content, and you acknowledged this would waive your right to cancel.
By purchasing our digital products, you agree that the right to cancel is lost once downloading or streaming begins.
Return & Refund Eligibility
- Eligibility Period: You may request a refund within 14 days from the date of purchase, provided you have not downloaded, accessed, or streamed the product.
- Accessed Products: Once a digital product has been accessed, downloaded, or streamed, it is non-refundable, unless it is defective or not as described.
Defective or Incorrect Products
If the digital product is faulty, not as described, or you received the wrong item, you are entitled to a replacement or full refund at no additional cost. Please contact us within a reasonable time from the date of purchase.
How to Request a Return
To request a refund or report a product issue, contact our customer service team with the following information:
- Order number
- Email address used for purchase
- Reason for the return or issue
Contact us at: [email protected]
Once we review your request, we’ll provide further instructions. Approved refunds will be issued to your original payment method.
Refund Timing
- Processing Time: Approved refunds will be processed within 7 working days.
- Bank Processing: Depending on your bank or card provider, it may take 1–2 billing cycles for the refund to appear.
Contact Us
If you have any questions or need support, reach out to us anytime.
- Email: [email protected]
- WhatsApp: +44 7446 278756
- Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom