Thank you for shopping at Mskeyify. We strive to ensure satisfaction with all digital products purchased from our store. However, we understand that there are circumstances under which you might not be completely satisfied with your purchase. Below is our return policy specifically tailored for digital products.
Returns
- Eligibility Window: Due to the nature of digital products, we can accept returns within ten (10) days from the purchase date only under specific conditions.
- Condition for Return: We can only accept returns of digital products that have not been downloaded or accessed. As digital products can be copied, we cannot accept returns once the product has been downloaded or accessed.
Return Process
- Request for Return: To initiate a return, please contact our customer service at [email protected] to explain the issue and reason for the return. If the return is due to an issue on our part, such as a defective product, we will provide a Return Merchandise Authorization (RMA) number.
- Include Necessary Information: In your return request, please include your order number, the email used for purchase, and the reason for the return.
- Confirmation of Return: We will review your return request and respond with further instructions. If your return request is approved, we will process it accordingly.
Refunds
- Processing of Refunds: Upon approval of the return request, your refund, store credit, or exchange will be processed. Please allow up to seven (7) days for the processing of your refund or exchange.
- Refund Availability: Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you via email when your refund has been processed.
Exceptions
- Defective or Incorrect Products: If you received a defective or incorrect product, please contact us immediately at the contact details below. We will work with you to replace the product or provide a refund.
Questions? If you have any questions about our return policy for digital products, please don’t hesitate to reach out at [email protected]. Our dedicated team is here to ensure that your online shopping experience meets your expectations.
Contact Information
- Email: [email protected]
- WhatsApp: +212 630814684
- Address : 25 Bishopton Road, Stockton-On-Tees, England, TS19 0AP