These Terms and Conditions (“Terms”) govern all transactions made with DIGITALSACTIVE LTD, trading as Mskeyify (“we”, “us”, “our”), through the website www.mskeyify.com. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before proceeding with any purchase.
1. Scope of Application
1.1. These Terms apply to all contracts concluded between DIGITALSACTIVE LTD and you, whether you are a consumer or a business purchasing goods or digital content via our website. 1.2. They apply specifically to the delivery of license keys, software downloads, and other digital products unless explicitly stated otherwise. 1.3. Any specific terms related to promotional campaigns or gift voucher purchases will apply in conjunction with these general Terms.
2. Formation of the Contract
2.1. The products displayed on our website constitute a non-binding invitation for you to make an offer to purchase. They do not represent a legally binding offer from us. 2.2. By submitting your order through our website, you are making a binding offer to conclude a purchase contract for the selected items under these Terms. 2.3. We may accept your order within five (5) working days from the date of your order submission by: a) Sending you an order confirmation email; b) Delivering the digital product(s) (e.g., license key via email); or c) Initiating the processing of your payment. The contract is formed at the moment of our acceptance.
3. Your Right to Cancel / Withdrawal (UK & EU Consumers)
3.1. General Right of Withdrawal: If you are a consumer residing in the UK or European Union, you generally have a statutory right to withdraw from a distance contract without giving any reason within 14 days from: a) The day on which you acquire physical possession of the goods (for physical products, if any); or b) The day of the conclusion of the contract (for services or digital content not delivered on a tangible medium). 3.2. Exception for Digital Content: a) Waiver of Right to Cancel: Your right to cancel your order for digital content (such as software license keys, digital downloads, or online access) will be lost if you expressly consent to the immediate performance of the contract (i.e., immediate delivery/access to the digital content) and acknowledge that you thereby lose your right of withdrawal. b) Express Consent: By proceeding with the purchase of digital content on our website and initiating the download or access of the product (e.g., by clicking “Download” or receiving the license key via email), you expressly consent to the immediate supply of the digital content and acknowledge that you lose your right to cancel once the performance of the contract has begun. 3.3. How to Exercise Withdrawal (if applicable): If your right to withdraw applies and has not been waived, you must inform us of your decision to cancel by a clear statement (e.g., an email to [email protected]).
4. Prices and Payment Terms
4.1. All prices displayed on our website include applicable Value Added Tax (VAT) where required by law. Any delivery costs, if applicable (e.g., for bundled physical media, though not typical for your business), will be clearly displayed and added during the checkout process. 4.2. We accept various payment methods, which are listed on our website at the checkout stage. Your payment details are processed securely by our payment service providers.
5. Delivery and Fulfillment
5.1. Digital Delivery: All products are delivered digitally, primarily via email to the address provided during checkout. 5.2. Fulfillment Time: Digital goods, including license keys and download links, are usually fulfilled within 24 hours of successful payment confirmation. In most cases, delivery is significantly faster, often within minutes. 5.3. Delivery Restrictions: Any specific delivery restrictions or estimated delivery times will be clearly indicated at checkout or on the product page. 5.4. Your Responsibility: It is your responsibility to ensure that the email address provided is accurate and that your email system (e.g., spam filters) does not block our delivery emails. We are not responsible for non-receipt due to incorrect email addresses or email system issues on your end.
6. Rights of Use – License Keys & Digital Content
6.1. License Grant: Upon complete and successful payment, we grant you a non-exclusive, non-transferable license to use the digital content or license key solely for your personal and/or business purposes, as outlined in the specific product description or End-User License Agreement (EULA) associated with the software. 6.2. No Ownership: You acknowledge that you are purchasing a license to use the software, not ownership of the software itself or its underlying intellectual property. 6.3. Restrictions: Any unauthorized redistribution, resale, sub-licensing, or transfer of the digital content or license key is strictly prohibited unless explicitly authorized by us or the software publisher. You agree not to reverse engineer, decompile, or disassemble any software provided. 6.4. Activation: You are responsible for following the activation instructions provided with your digital key. We are not liable for issues arising from incorrect activation procedures on your part.
7. Warranty and Consumer Rights
7.1. Product Quality & Conformity: We warrant that the digital products we supply will conform to their description, be of satisfactory quality, and be fit for the purpose for which they are supplied, as required by applicable consumer protection laws. 7.2. UK Consumers: For consumers in the United Kingdom, our products are provided in accordance with the Consumer Rights Act 2015. If a product is faulty or not as described, you are entitled to remedies such as repair, replacement, or refund, as applicable under UK consumer law. 7.3. EU Consumers (Excluding UK): For consumers in the European Union, our products comply with the Digital Content Directive (EU) 2019/770 and other relevant EU consumer protection directives. If a digital product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, price reduction, or refund, depending on the specific circumstances and applicable national laws implementing these directives. 7.4. US Consumers: For consumers in the United States, we warrant that the digital keys will be valid and functional as described. While federal law does not provide a general right to return digital content, our refund policy (separate document) provides specific terms for product issues. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEPT AS EXPLICITLY STATED HEREIN OR AS REQUIRED BY MANDATORY LAW. 7.5. Latin American Consumers (e.g., Mexico, Colombia, Chile, Argentina, Costa Rica, Dominican Republic): We comply with the mandatory consumer protection laws in your country of residence regarding product conformity, quality, and remedies for faulty goods. These laws typically provide rights similar to those in the UK/EU regarding repair, replacement, or refund for products that are not fit for purpose, not as described, or have hidden defects. Your local statutory rights remain unaffected by these Terms. 7.6. Reporting Faults: If you believe a product is faulty or not as described, please contact us promptly at [email protected] with details of the issue. We will guide you through troubleshooting or the appropriate resolution process.
8. Retention of Title
8.1. For any physical products that may be delivered (though not typical for Mskeyify), ownership of the item remains with us until full and cleared payment is received. For digital products, the license granted in Clause 6 becomes effective upon full payment.
9. Campaign Vouchers
9.1. Campaign vouchers are promotional offers, non-transferable, must be used within their specified validity period, and cannot be exchanged for cash or other vouchers. Specific terms for each campaign voucher will apply.
10. Gift Vouchers
10.1. Gift vouchers are redeemable for eligible goods and services on our website. They are not valid for the purchase of additional vouchers, cannot be exchanged for cash, and are non-refundable.
11. Limitation of Liability
11.1. General: To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the amount you paid for the product in question. 11.2. Exclusions: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: a) Your access to or use of or inability to access or use the services; b) Any conduct or content of any third party on the services; c) Any content obtained from the services; and d) Unauthorized access, use or alteration of your transmissions or content. 11.3. Non-Excludable Liability: Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law (including your mandatory consumer rights in your jurisdiction).
12. Applicable Law
12.1. These Terms and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. 12.2. Mandatory Consumer Protection: Notwithstanding the choice of law in Clause 12.1, nothing in these Terms shall deprive you of the protection afforded to you by the mandatory provisions of law of the country in which you habitually reside, where such provisions cannot be derogated from by agreement. This means that if local consumer protection laws in your country (e.g., in the EU, USA, Mexico, Colombia, Chile, Argentina, Costa Rica, Dominican Republic) provide more favorable mandatory rights, those specific mandatory rights will apply.
13. Jurisdiction
13.1. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) concerning our business. 13.2. Consumer Exceptions: This exclusive jurisdiction clause shall not apply to consumers who may, under the mandatory laws of their country of residence, be entitled to bring proceedings in their local courts. In such cases, disputes may be resolved in the courts of the consumer’s habitual residence.
14. Code of Conduct
14.1. We strive to maintain high standards of service and comply with recognized quality standards, including those from the EHI Retail Institute and Trusted Shops, where applicable.
15. Alternative Dispute Resolution (ADR)
15.1. For consumers in the UK and European Union, we are committed to seeking resolution via Alternative Dispute Resolution (ADR) in accordance with applicable regulations. If you are a consumer and we are unable to resolve a dispute through our internal complaints procedure, you may have the right to refer the dispute to an ADR entity. The European Commission provides an online dispute resolution (ODR) platform which can be accessed at http://ec.europa.eu/consumers/odr/.
16. Severability
16.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.
17. Entire Agreement
17.1. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and DIGITALSACTIVE LTD regarding your use of our website and services, superseding any prior agreements.
18. Changes to These Terms
18.1. We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. It is your responsibility to review these Terms periodically for any changes. Your continued use of the website and services after any such changes constitutes your acceptance of the new Terms.
Contact Us
For any questions, concerns, or assistance, please feel free to contact us:
📧 Email: [email protected]
📞 Phone: +44 7380 488529
🏢 Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom