At Mskeyify, we recognize that the digital goods we provide – while intangible and irrevocable – are crucial to your satisfaction and productivity. We understand the inherent risks in purchasing digital products and are committed to making the refund process straightforward and customer-friendly.
Eligibility for Refunds
- Unwanted Product: If you decide you don’t need the product after purchase, you can receive a full refund within 30 days of purchase.
- Non-Delivery: If you don’t receive your license key due to technical issues on our end, contact our Technical Support Team within 7 days for prompt assistance.
- Major Defects: Despite our rigorous testing, unforeseen issues might arise. Report any major defects to our Technical Support Team for evaluation. We will attempt to resolve the issue within 12 hours. If we cannot rectify the defect within this timeframe, you can choose between a full refund or a replacement product.
How to Request a Refund
- Contact Us: Initiate your refund request by contacting our Technical Support via the Live Chat feature or email with a detailed explanation of the issue.
- Provide Necessary Details: Include your order number, the email address used for the purchase, and specify whether you’re experiencing a non-delivery or encountering major defects with the product.
- Wait for Approval: Our Technical Support Team will assess your situation based on the information provided and approve your refund request if it meets our policy criteria.
How to Request a Refund
- Contact Us: Initiate your refund request by contacting our Technical Support Team via Live Chat or email ([email protected]).
- Provide Details: Clearly explain the reason for your refund request (unwanted product, non-delivery, or major defect). Include your order number and the email address used for the purchase.
Technical Support and Download Assistance
We prioritize resolving download issues before resorting to a refund. If you encounter download difficulties, please reach out to our Technical Support Team within 30 days of purchase. We’ll do our best to assist you and ensure a successful download.
Our Commitment
We strive to deliver high-quality digital products and exceptional customer service. Our refund policy is designed to offer peace of mind and support throughout your purchase journey.
Contact Information
- Email: [email protected]
- Live Chat: Available on our website for immediate support.
Thank you for choosing Mskeyify. We value your business and are dedicated to providing top-quality digital products and customer service.